{"id":1454,"date":"2019-04-05T00:32:54","date_gmt":"2019-04-04T21:32:54","guid":{"rendered":"https:\/\/www.bgapartners.com\/?p=1454"},"modified":"2024-10-08T00:36:12","modified_gmt":"2024-10-07T21:36:12","slug":"online-customer-experience-revolutionised-by-vodafones-chatbot-service","status":"publish","type":"post","link":"https:\/\/www.bgapartners.com\/index.php\/2019\/04\/05\/online-customer-experience-revolutionised-by-vodafones-chatbot-service\/","title":{"rendered":"Onl\u0131ne Customer Exper\u0131ence \u2018Revolut\u0131on\u0131sed\u2019 by Vodafone\u2019s Chatbot Serv\u0131ce"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1454\" class=\"elementor elementor-1454\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fab3bfc e-con-full e-flex e-con e-parent\" data-id=\"7fab3bfc\" data-element_type=\"container\" data-e-type=\"container\" 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class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"gum-widget-title\"><h2 class=\"section-main-title size-default\"><span class=\"prefix\"><\/span><span class=\"maintitle\">Onl\u0131ne Customer Exper\u0131ence \u2018Revolut\u0131on\u0131sed\u2019 by Vodafone\u2019s Chatbot Serv\u0131ce<\/span><span class=\"subfix\"><\/span><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5af01540 elementor-post-meta-divider-text elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-gum_post_meta\" data-id=\"5af01540\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"gum_post_meta.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"posts-meta\"><li class=\"list-meta\"><a href=\"#\"><i aria-hidden=\"true\" class=\"\"><\/i><span class=\"meta-text\">04.05.2019<\/span><\/a><\/li><\/ul>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d4ac6ff e-flex e-con-boxed e-con e-parent\" data-id=\"3d4ac6ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3c7aaefb e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"3c7aaefb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d0ebfb5 elementor-widget elementor-widget-text-editor\" data-id=\"2d0ebfb5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><i><span style=\"font-weight: 400;\">Thanks to its \u201cintuitive\u201d chatbot TOBi, Vodafone transformed its customer experience by streamlining its engagement with customers and personalising the sales journey.<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Focusing on customer journey is a necessity of the era which makes a great number of brands successful.\u00a0\u00a0While a lot of SME\u2019s are trying to differentiate themselves in the competition by using new technologies, big brands also uses the advantage in a great way. Vodafone through the collaboration with MMT Digital, start to use new technology which makes completing customer transaction possible by the means of chatbot from the beginning to the end. The results show that this new technology helped to improve customer completion rates and satisfaction. Furthermore, The artificial intelligence assistant has also boosted conversion rates by making the sales two to three times faster than the traditional website.<\/span><\/p><p><span style=\"font-weight: 400;\">Vodafone came with this project by using the insights of its customers. Vodafone realised that a significant number of potential SIM-only customers were dropping out during the check-out process. At this point, it should be said that it is really important to read your customers\u2019 opinions, your weaknesses and problems to solve them.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-554fad30 elementor-widget elementor-widget-gum_post_image\" data-id=\"554fad30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gum_post_image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"blog-featureimage\" style=\"background-image: url(https:\/\/www.bgapartners.com\/wp-content\/uploads\/2019\/04\/Ekran-Alintisi-1.jpg)\"><img decoding=\"async\" src=\"https:\/\/www.bgapartners.com\/wp-content\/uploads\/2019\/04\/Ekran-Alintisi-1.jpg\" title=\"\" alt=\"\" \/><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a647ad elementor-widget elementor-widget-text-editor\" data-id=\"70a647ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">When we look into features of Vodafone\u2019s new chatbot you will face with rich content. To help customers better and decrease the rate of sales lost because of the complications of the process, the technology was developed with several different conversations to pre-empt possible questions and pain points, each of which was tested across a variety of users and refined at each step of the process. TOBi helps customers on selecting a SIM-only plan, answering queries and suggesting suitable products and offers along the way. Distinctly from the other chatbots, TOBi also has answers for jokes and insults.<\/span><\/p><p><span style=\"font-weight: 400;\">All of these features not only helped Vodafone to reduce the time it takes for the completion of the process and increase the sales it has also a business impact which helped improve brand scores. According to Net prompter score, while the brand score is 60 for website users, for TOBi users brand score reaches 80.<\/span><\/p><p><span style=\"font-weight: 400;\">All these scores and data is just the early birds of this successful transformation. Obviously, Vodafone will gain more than these in progress of time. In addition, these results motivate the other brands to focus on customer journeys more which is one of the biggest issues of the new digital age.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2dbb857c e-con-full e-flex e-con e-parent\" data-id=\"2dbb857c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-69ea9220 e-flex e-con-boxed e-con e-child\" data-id=\"69ea9220\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b780b80 elementor-widget elementor-widget-icon-box\" data-id=\"4b780b80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h2 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\t\u0130LET\u0130\u015e\u0130ME GE\u00c7\u0130N\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h2>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c318ecb elementor-button-align-end elementor-mobile-button-align-center elementor-widget elementor-widget-form\" data-id=\"1c318ecb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"New Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1454\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"1c318ecb\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\t\u0130sim\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"\u0130sim*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_5e63ec7 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5e63ec7\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSoyisim\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_5e63ec7]\" id=\"form-field-field_5e63ec7\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Soyisim*\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_f5f1e1b elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f5f1e1b\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNumara\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_f5f1e1b]\" id=\"form-field-field_f5f1e1b\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Numara*\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail \t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email*\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMesaj\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Sizin \u0130\u00e7in ne yapabiliriz?\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-md elementor-animation-grow\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">g\u00d6NDER<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-55e71569 e-con-full e-flex e-con e-child\" data-id=\"55e71569\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c009488 e-grid-align-left e-grid-align-tablet-center elementor-widget__width-auto elementor-widget-tablet__width-inherit elementor-shape-rounded elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"4c009488\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin-in elementor-repeater-item-4249038\" href=\"https:\/\/www.linkedin.com\/company\/bga-partners\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin-in<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-linkedin-in\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-e487838\" href=\"https:\/\/www.instagram.com\/bgapartners\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-behance elementor-repeater-item-0b0033a\" href=\"https:\/\/www.behance.net\/yenerbozkurt\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Behance<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-behance\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-228109ee elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"228109ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAdres\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tT\u00dcRK\u0130YE\n<br>Nida Kule G\u00fcney Barboros Mah. Mor S\u00fcmb\u00fcl Sk.\n\n<br>No:7\/3F D:12 Ata\u015fehir \/ \u0130stanbul<br>\n\n<br>UNITED KINGDOM<br>\nSuite 314, Ashley House, 235-239 High Road\nWood Green \/ <br>London N22 8HF United Kingdom\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b0f004b elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"6b0f004b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEmail\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tinfo@bgapartners.com.tr<br>\nnewbusiness@bgapartners.com.tr<br>\nik@bgapartners.com.tr<br>\nhr@bgapartners.co.uk\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cee06fd elementor-widget__width-auto elementor-widget-mobile__width-inherit elementor-widget-tablet__width-initial elementor-widget elementor-widget-icon-box\" data-id=\"4cee06fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\ttelefon\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\t+90 216 372 72 57\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7398a538 e-con-full e-flex e-con e-parent\" data-id=\"7398a538\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-67f650de e-con-full e-flex elementor-invisible e-con e-child\" data-id=\"67f650de\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;,&quot;animation_delay&quot;:200}\">\n\t\t<div class=\"elementor-element elementor-element-4d2f0ad1 e-con-full e-flex e-con e-child\" data-id=\"4d2f0ad1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7df3380 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"7df3380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1\" height=\"1\" src=\"https:\/\/www.bgapartners.com\/wp-content\/uploads\/2024\/07\/beyaz-logo.svg\" class=\"attachment-large size-large wp-image-248\" alt=\"\" sizes=\"(max-width: 767px) 89vw, (max-width: 1000px) 54vw, (max-width: 1071px) 543px, 580px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b9f0878 e-con-full e-flex e-con e-child\" data-id=\"2b9f0878\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f396cf0 elementor-widget elementor-widget-text-editor\" data-id=\"f396cf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Copyright \u00a9 2024 BGA+ Partners<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Edit Content Menu Home References Contact Blog Services Blog TR Behance Linkedin Onl\u0131ne Customer Exper\u0131ence \u2018Revolut\u0131on\u0131sed\u2019 by Vodafone\u2019s Chatbot Serv\u0131ce 04.05.2019 Thanks to its \u201cintuitive\u201d chatbot TOBi, Vodafone transformed its customer experience by streamlining its engagement with customers and personalising the sales journey. Focusing on customer journey is a necessity of the era which makes &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/www.bgapartners.com\/index.php\/2019\/04\/05\/online-customer-experience-revolutionised-by-vodafones-chatbot-service\/\" class=\"more-link\">Okumaya devam et<span class=\"screen-reader-text\"> &#8220;Onl\u0131ne Customer Exper\u0131ence \u2018Revolut\u0131on\u0131sed\u2019 by Vodafone\u2019s Chatbot Serv\u0131ce&#8221;<\/span><\/a><\/p>\n","protected":false},"author":2,"featured_media":1456,"comment_status":"open","ping_status":"open","sticky":false,"template":"elementor_canvas","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-genel"],"_links":{"self":[{"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/posts\/1454"}],"collection":[{"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/comments?post=1454"}],"version-history":[{"count":4,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/posts\/1454\/revisions"}],"predecessor-version":[{"id":1459,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/posts\/1454\/revisions\/1459"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/media\/1456"}],"wp:attachment":[{"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/media?parent=1454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/categories?post=1454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bgapartners.com\/index.php\/wp-json\/wp\/v2\/tags?post=1454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}