In the retail sector, purchasing behavior has turned into a multi-channel interaction experience. It is imperative for brands to design this experience as a multifaceted network of relationships between online and offline channels, both within and between each other. The range of action is vast: physical, digital, virtual and social platforms…
Moreover, it is not enough to take all these elements into account; it is necessary to follow the rapidly developing technologies and capture the new trends and position them in the most appropriate place and in the most appropriate way within the design in question.
In short, if you stop, you will be frustrated!
Although the channels through which customers will act may vary according to the brand’s unique conditions and preferences, the main issue is to reach the target audience in the most appropriate conditions within the framework of their characteristics. This could be a social media platform, video content, a physical location or a video game. It is clear that this diversity requires taking into account the unique conditions of each medium, but it also requires a holistic perspective.
New media integration becomes even more important, especially when it comes to young consumers. According to the results of Google’s August 2022 “Future of Retail: Consumer Survey” conducted by Google in the US, it is seen that young consumers who have made a purchase in the last six months tend to use new media 2 to 3 times more than other consumers.
At this point, a concept that has an increasing influence on the shaping of brands’ marketing strategies, organizational structures and corporate cultures comes to the fore: Agility.
Marketing professionals and agencies have to be more agile than ever in incorporating new media into their strategies. It is not enough to be awake, they need to act as quickly as possible. Because the speed at which consumers switch between brands and products based on their changing needs and expectations is dizzying.
In this context, many different new media channels and various methods can come to the fore at different times. Super apps that bring together different consumer needs on a single platform, buy now pay later systems, loyalty apps, social media sites and artificial intelligence integrated into all these channels are currently the most popular methods.
These trends reveal that brands aiming to emphasize their differences should include solution partners that will enable them to reach their target audiences in the most efficient way.
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